Conditions of use

Home / Conditions of use

 

Article 1: Identity of the seller

 

Stockmans bvba
Nijverheidsstraat 6
BE-2570 Duffel

E-mail: [email protected] or [email protected]
Telephone: +32 3 645 68 60
Company registration number: BE 0828.910.431
Bank details: BE53 6451 0008 6453, BIC: JVBABE22

 

Article 2: Terms & conditions

 

  1. Our conditions of use are applicable for every offer by us as Webshop to you as Consumer (every natural person who, for non-professional goals, purchases or uses products or services offered by us). 
  2. To place an order you need to be at least 18 years old. In case you are not 18 yet, we ask you let the order be placed by parents or a legal guardian. When it comes to our attention an order is placed by a minor, we can cancel the order. 
  3. By placing an order on this website, you agree to our general terms and conditions, which are available to read on the website. 
  4. When, apart from the general conditions, other special conditions are applicable, the above also applies. When the general conditions are incompatible with the special conditions, the consumer may call on the text that is most advantageous to him. 

 

Article 3: Our collection & your order

 

  1. When an order is available for a limited time or is subject to special conditions, we will mention this explicitly in our collection. 
  2. We endeavor to describe our goods and the order process as completely and precisely as possible. The description is adequately detailed for the consumer to make an informed decision. When we make use of images, they are a true representation of the offered goods and/or services. However, to err is human and if we have clearly made an error, we are not required to deliver. 
  3. Your order is complete and our agreement is definitive when we confirm your order via email and as soon as we have received confirmation of your payment via the provider of your credit or debit card of choice. We accept payments via Visa, Mastercard, Maestro, Paypal and online payments (Bancontact, KBC, Belfius, iDEAL). When the provider of your card refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or the non-delivery of your order. Orders without a valid payment in the name of a registered cardholder will not be accepted or processed. 
  4. To purchase a product, you add the product to your shopping cart. Then you fill in your contact information, invoice information and the delivery address. Finally, you will see an overview of your order where you can accept our terms and conditions and confirm your payment by clicking 'order'. You will then be transferred to the payment method of your choice and after payment your order will be confirmed and is final. 

 

Article 4: Right of withdrawal

 

The consumer has the right to waive his purchase without fine, within 14 calendar days, starting from the first day after delivery. Below you can find different situations in which a product can be returned. When the shipping costs are to be paid by us, we only reimburse shipping costs compatible to the normal postal rates. The same is applicable to registered mail. These will be accepted but we only reimburse the costs for normal shipping via current postal rates.

  1. I do not want to keep the delivered product. Can I send it back?

When you do not want to keep the delivered product you can, in line with Belgian law, return your purchase within 14 calendar days, starting from the first day after this. This can be done as described below: 

  • Fill in the returns document as completely as possible and fill in a reason for the return, your BIC-code and IBAN account number so we can reimburse your for your order. 
  • Return the product in its original packaging and undamaged to the following address: Stockmans bvba, Nijverheidsstraat 6, 2570 Duffel, Belgium. The shipping costs are paid by you.
  • When the article has arrived in our distribution center, we will make sure you are reimbursed on the account mentioned on the return document as soon as possible, within 14 working days.

 

  1. The delivered product is not what I ordered. Can I return it?

When you receive a book/calendar/edition that does not match the item on your order form, you need to alert us via email at [email protected] within 48 hours, starting from the day following the delivery. Do not return the items before you have received confirmation from us. After confirmation, you can return the item and we will reimburse the total amount and shipping costs. This can be achieved as follows: 

  • Fill in the return document as completely as possible and tick off "delivered product does not match order" as the reason for the return. 
  • In the same document, fill in your BIC-code and IBAN account number so we can reimburse the amount and the shipping costs. 
  • Return the article undamaged and in its original packaging to Stockmans bvba, Nijverheidsstraat 6, 2570 Duffel, Belgium.
  • Once the article has arrived at our facilities, we will reimburse you as soon as possible, within 14 working days. 
  • Do you still wish to receive the article you originally ordered? Please place a new order in our webshop, as this is the easiest and fastest way for us to get the product to you. 

 

  1. I received the correct product but it has been damaged. Do I get a new copy?


When you have received a damaged product, alert us via email at [email protected] within 48 hours. Do not return the items before you have received confirmation from us to do so. After confirmation you can return the product and we will reimburse you for the purchase and the shipping costs. This can be done as follows:

  • Fill in the return document as completely as possible and tick off "damaged article" as the reason for the return. 
  • In the same document, fill in your BIC-code and IBAN account number so we can reimburse the amount and the shipping costs.
  • Return the article in its original packaging to Stockmans bvba, Nijverheidsstraat 6, 2570 Duffel, Belgium.
  • Once the article has arrived at our facilities, we will reimburse you as soon as possible, within 14 working days.
  • Do you still wish to receive the article you originally ordered? Please place a new order in our webshop, as this is the easiest and fastest way for us to get the product to you. 

 

Article 5: Pricing

 

  1. During the period we mention in our collection, our prices will not be changed, with the exception of changes in VAT rates. 
  2. Our final prices include all taxes and VAT on products and services. This ensures you are not confronted with an unexpected amount after check-out. Shipping costs are also announced during check-out, before your order is finalized. 

 

Article 6: Payment

 

  1. We can only accept payments via payment methods available to our webshop.
  2. To ensure a safe online payment and the security of your personal information, our transaction details are encrypted with SSL technology. To pay via SSL does not require any special software. You can recognize a safe SSL connection via the 'key' in the browser address. 

 

Article 7: Compliance & warranty

 

  1. We guarantee the products are in accordance with your order and fulfill any reasonable expectations you have of them, taking into account the product specifications that are mentioned in our shop. We also guarantee the products are in accordance with all laws that are in use at the time of your order. 
  2. We guarantee the lawful minimum guarantee period of two years in case the product is not in accordance with the order. This means that in case of deficiencies and defects to the product that can be traced back to us, within two years after delivery of the product, we restore or replace the product. 

In as much as possible and when reasonable, you have the choice of restoration or replacement. Only when the restoration or replacement is excessive or when it cannot be executed within a reasonable period, you have the right to ask for a discount or dissolution of the selling agreement.  

When the deficiency or defect manifests itself within 6 months of the delivery, we assume the defect was present at the time of delivery, unless we can prove otherwise. After 6 months you will have to prove that the deficiency or defect was present at the time of delivery. 

 

Article 8: Delivery & execution

 

We deliver our products via Bpost Shipping Manager and use their pricing.

All goods and services are delivered at the address given by you during your order. When an item is in stock, it will be delivered at the delivery address in 1 to 15 business days. When an item is not in stock in our shop, the client will be notified of this. 

More information about the shipping agency, rates and destination countries, and returns can be found here. 

 

Article 9: Circumstances beyond our control

 

  1. In case of circumstances beyond our control, we are not required to meet our obligations. In that case we can either postpone our obligations for as long as the circumstances last or annul the agreement completely. 
  2. These circumstances are defined as situations that are beyond our will and control that partly or completely prevent us from completing our obligations and commitments. This includes but is not limited to: strikes, fires, company failures, energy failures, failures in a (telecommunication) network, network connections or the communication systems that are used, the non-availability of our website, non-delivery of delayed delivery by suppliers or other third parties, ... 

 

Article 10: Intellectual property

 

  1. All content included on the websites including website design, text, graphics, images, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on the Stockmans websites are the copyright or other intellectual property of Stockmans or of its content and technology providers. 
  2. Personal permission is granted to registrants to electronically copy and to print hard copy portions of Stockmans websites for the sole purpose of facilitating the purchase of Stockmans products. Any other use of materials on Stockmans websites, including reproduction for purposes other than those noted above, modification, distribution, or republication for commercial use or otherwise without the prior written permission of Stockmans, is strictly prohibited.

 

Article 11: Customer control & disputes

 

  1. Naturally, our goal is to make sure our customers are 100% satisfied. If you have a complaint about our services, you can contact us at [email protected]. We will do our utmost to process your complaint within 7 days. 
  2. Belgian law is applicable on all agreements with clients, no matter what their home address is. In case of disputes, only Belgian courts are qualified to handle the dispute. When for certain international law reasons, a different law is applicable, Book VI of the Belgian Economic Law will be the first point of reference to interpret the situation. 
  3. In case of a settlement outside of a court of law, the 'Consumentenombudsdienst' of the Federal Government is qualified to handle each case of customer disputes. They will either treat the case themselves or send them on to a qualified entity. For more information: http://www.consumentenombudsdienst.be//nl 
  4. For disputes that cross borders, you can find advice with the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr.