Shipping & returns
Delivery company and shipping fees
We deliver our products via Bpost Shipping Manager and use their pricing.
All goods and services are delivered at the address given by you during your order. When an item is in stock, it will be delivered at the delivery address in 1 to 15 business days. When an item is not in stock in our shop, the client will be notified of this.
Do we deliver to your country?
Bpost delivers to the following countries:
Europe: Belgium, Germany, France, Luxembourg, United Kingdom, Ireland, Italy, Spain, Sweden, Denmark, Norwegia, Austria, Finland, Poland, Portugal, Greece, Czech Republic, Hungary, Zwitzerland,Turkey, Russia
World: USA, Canada, Japan, China, Australia, Brazil, Taiwan, Thailand
Shipping fees for these destinations are calculated automatically during check-out, based on size, weight and the current Bpost pricing.
If your destination of choice is not listed as an option during check-out, please contact us via [email protected]. We will calculate the shipping fees for you personally via another delivery company so you can enjoy our products.
Deliveries are handled as follows:
a. The client has to fill in an address at which the products are to be delivered.
b. Deliveries are handled by the delivery company during business hours. In case of absence, a message will be left with further information on how to get hold of the products (depends on the delivery company). The client is accountable for any additional costs.
c. The products will be delivered to the address given by the client and written in the order confirmation. Risks of loss, damage or destruction of the products will pass from Stockmans to the client the moment the products are received by the client or someone appointed by the client.
In case we are unable to deliver in time, we will alert the client before the predicted delivery term has ended. If we fail to do so, the client can cancel the order without charge. In that case we reimburse you for the order within 30 days.
Our deliveries are at our own risk. You needn't worry about goods that are lost in the postal system. When, however, you return goods within 14 days of purchase because you would rather not keep them, the client is responsible for the transport.
When our delivered goods are damaged during transport or do not match the products on the order confirmation/delivery confirmation, clients need to report this as soon as possible (within 3 business days) via [email protected]. We can then discuss if the grounds on which an item can be returned, are met. A 'return form' will be sent to you where you can fill in all details and send it back to [email protected]. More information on returns can be found here.
We cannot be held responsible for consequential damage through delayed delivery or non-delivery through a shipping agent appointed by the delivery company. In these instances, our liability is limited to the worth of the products of which can be proven that they were not received by the client.